Nâng cao hiệu quả tổ chức tour du lịch chung

ở Trung Hoa: chương trình "quản lí tour ảo", tạo nhóm WeChat những người đến cùng thành phố, cùng thời điểm, mỗi nhóm do một hướng dẫn viên điều hành, giúp đặt nhà hàng, xem đường đi lối lại, cảnh báo tình huống khẩn cấp v.v...

Việt Nam dùng facebook messenger luôn nhỉ, hay zalo?
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Chinese online travel provider C-trip, which not only offers flight and hotel bookings but insurance and visas as well. Because over 70% of its online transactions are mobile, the company thinks deeply about the needs of mobile travelers. So in 2015, C-trip launched a “virtual tour manager” program, where it creates WeChat messaging groups for individual travelers heading to the same city around the same time. Each of these groups are administered by a human tour guide who helps book restaurants, looks up traffic patterns on travel routes, and sends alerts in case of emergencies (about earthquakes, attacks, etc.) — all in Mandarin Chinese.

This service is now live for over 100 countries. It’s an example of a Chinese tech company stretching its creativity to meet unarticulated user needs. But what if this small customer service innovation led to an entirely new kind of communication model, one that facilitates communication among complete strangers? And on a far more intimate platform — something normally reserved for friends, families, and close-ties groups — than on the likes of Sina Weibo or Twitter? If so, the resulting changes in social behaviors could be profound.

Tags: china

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