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Cách đơn giản để gây dựng lòng tin
05 Mar, 2020
(thực lòng) quan tâm đến lợi ích của người khác - kể cả khi chính mình bị thiệt.
ví dụ, đi quán gọi món cá, 1 lúc sau nhân viên quay lại nói ko có,
./ nhân viên 1 giới thiệu món gà, ngon tương tự, giá rẻ hơn,
./ nhân viên 2 giới thiệu trứng cá muối, giá đắt gấp 3,
-> có xu hướng tin tưởng bồi bàn 1 hơn, khi chấp nhận tiền boa thấp để khách có trải nghiệm thú vị,
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Dear Dan,
In my job I meet lots of new people all the time, and I’d like to build trusting relationships with them as I advance in my career. What’s the best way in business to foster trust with others?
—Kayla
One key strategy is to show that, even though you’re doing business, you care about the other person’s interests—even at a cost to yourself.
Imagine that you’re at a restaurant and order a pricey fish entree. One waiter tells you that the dish is sold out and suggests that you instead try the chicken, which is just as tasty and is also less expensive. A different waiter, by contrast, directs you to the caviar dish—which, you learn, is three times more expensive.
You will certainly put more trust in the first waiter than in the second one. The first has shown that he’s willing to accept a smaller tip (for a less expensive entree) because he wants you to have an enjoyable experience. And the next time you’re in the restaurant, you will ask for him. The best way to build trust is to show people that you have their best interests in mind.
Bài trước: Lợi ích bất ngờ của buôn chuyện
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