Journey in Life: Nghệ thuật phê bình nhân viên

Monday, September 17, 2018

Nghệ thuật phê bình nhân viên

khen-chê-khen,

cũng chẳng khác mấy so với những người bị phê bình thẳng thắn,

rất khó để thay đổi hành vi một người, và một lời khuyên/góp ý chẳng tác dụng là bao, dù có được nói theo cách nào,
-----
Dear Dan,

Conventional wisdom says that when providing criticism, you should use a “compliment sandwich,” that is, say something nice, give the critique and then end with something nice again. Have there been any studies regarding the effectiveness of this practice? It seems to me that the person may just hear and remember the positive parts, and that the impact of the criticism would be lost.

—Andrew

“Compliment sandwiches” certainly feel less painful than sheer critiques—but they don’t seem to be particularly effective. According to a study by Jay Parkes, Sara Abercrombie and Teresita McCarty, published in 2013 in the journal Advances in Health Sciences Education, people who received “compliment sandwiches” were more likely to believe that the feedback would improve their performance. But they didn’t actually do any better than those who received more straightforward criticism. The good news is that the sandwich method did not get them to perform any worse either—it just made no difference. It is really hard to change people’s behavior, and a single piece of feedback is not going to do much, no matter how it is phrased.

No comments:

Post a Comment