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"Shisa kanko" nghĩa là gì?
27 Jan, 2019
là 'chỉ-và-kêu' (pointing-and-calling), một cách thức/hệ thống để giảm thiểu sai lầm ở nơi làm việc tới 85%,
ở nhật bản, khi đi tàu, bạn có thể thấy các trưởng tàu đeo găng tay trắng chỉ (dường như chẳng vào ai) và kêu, khi kiểm tra tốc độ, kiểm tra có vật/người bỏ quên/rơi nào trên đường ray hay ko...
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...Known in Japanese as shisa kanko, pointing-and-calling works on the principle of associating one’s tasks with physical movements and vocalizations to prevent errors by “raising the consciousness levels of workers”—according to the National Institute of Occupational Safety and Health, Japan. Rather than rely on a worker’s eyes or habit alone, each step in a given task is reinforced physically and audibly to ensure the step is both complete and accurate.
In the rail context, when train drivers wish to perform a required speed check, they do not simply glance at a display. Rather, the speedometer will be physically pointed at, with a call of “speed check, 80”—confirming the action taking place, and audibly confirming the correct speed. For station staff who ensure the platform-side tracks are free of debris or fallen passengers, a visual scan alone is not sufficient. Instead, the attendant will point down the track and sweep their arm along the length of the platform—eyes following the hand—before declaring all clear. The process repeats as the train departs, ensuring no bags—or passengers—are caught hanging from the train’s closed doors.
Tags: japan
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