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A man from Tillsonburg, Ont., is frustrated with Tim Hortons after the coffee and donut chain mistakenly informed him he won a $10,000 American Express prepaid gift card for the Roll up the Rim contest.

Jeremy McDougall says he received a notification Monday morning on the Tim Hortons app telling him we won the daily jackpot prize after digitally participating in Roll up the Rim.

After the initial high of winning the major prize wore off, McDougall told Global News he became a little concerned that he had yet to receive a confirmation through email after more than 24 hours had passed.

A message from Tim Hortons finally arrived Tuesday evening, but it was not the message McDougall was hoping to see.

The letter, signed by Markus Sturm, senior vice president and head of digital, loyalty and consumer goods with Tim Hortons, outlines that a technical error had caused an incorrect award message to be sent to him and other customers.

“I felt gutted (phá hủy bên trong, rút ruột, rút gan),” said McDougall. “I’d never won anything like $10,000 in my life.”

McDougall said even in the short time he and his wife thought they won a significant prize, they had given serious thought to what they would use the money for, including purchasing a new couch and paying off some debt.

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