McDonald's xin lỗi vì 'sự cố công nghệ toàn cầu' ảnh hưởng đến Nhật Bản, Úc và quốc gia khác

khách hàng gặp vấn đề khi đặt hàng tại nhà hàng ở một số quốc gia. Các nhà hàng ở Nhật Bản đóng cửa, trong khi một số nhà hàng ở Úc chuyển sang sử dụng bút và giấy

McDonald’s customers in Australia, Japan and Hong Kong reported having trouble ordering (gặp khó khăn khi đặt hàng) at the fast-food restaurants on Friday, leading some restaurants to suspend online ordering and others to close entirely.

The cause of those problems was a “global technology outage,” according to McDonald’s. The company did not specify how widespread the issue was but said that several markets were affected (nhiều thị trường bị ảnh hưởng).

The outage was “quickly identified and corrected,” said Brian Rice, the company’s chief information officer, in a statement on Friday that was also sent to global employees (nhân viên toàn cầu), and franchisees. He noted that it was not caused by a “cybersecurity event,” but by “a third-party provider during a configuration change.”

The outage appeared to hit restaurants in several countries. In a post on X, McDonald’s Japan said its restaurants were having technical difficulties because of a system failure.” Later, in a separate post, it said that “many” stores across the country had suspended operations because of the issue, without saying how many. Japan has about 2,900 McDonald’s restaurants, the third-most in the world after the United States and China.

In Australia, photos on social media captured signs on the doors of some McDonald’s outlets apologizing to customers for causing inconvenience. Australian news outlets reported that some restaurants had closed, while others had reverted to an analog approach (cách tiếp cận tương tự), with some workers taking orders with pens and paper.

source: nytimes,

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