"Back office" nghĩa là gì?

Photo by Alvaro Reyes on Unsplash

"Back office" nghĩa là bộ phận nội cần; bộ phận hậu phương; phòng hỗ trợ (bộ phận không liên lạc trực tiếp với khách hàng, không đưa ra quyết sách).

Ví dụ
Skimmers are increasingly stealing credit card data from convenience-store (cửa hàng tiện lợi) retailers through the back office, payment processor Visa said in two recent security alerts.

Since then, the concept has evolved and developed so that it can be fully used for back-office and operational digitalization – which is important because companies often neglect the importance of back-office operations and the impact on the customer journey.

The back office is where business operations that support the main customer-facing parts of the organization operate. It handles (giải quyết) finance and accounting, human resources (nhân sự), supply chain (dây chuyền cung ứng) and logistics operations, IT and support technology, and all the other bits and pieces of the enterprise that are needed to make the rest of the operation work smoothly.

Thảo Nguyễn

Bài trước: "Back-assward" nghĩa là gì?
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